At ExpressGiftService we are fully committed to provide you the best quality product. And we ensure that product reached to our customer is of high quality and delivered fresh.
If for any reason you are not fully satisfied with the product received in terms of its quality or if the product received is damaged or faulty, please inform us within 24hours after receiving the product.
Complaints on perishable products like flowers, cake, mithai, fruit baskets cannot be investigated if made later than 24hours following the date of delivery and ExpressGiftService gifts will not be responsible for refunds and products will be non returnable.
For all complaints received, ExpressGiftService will investigate the complaint and will try to respond within 5 working days from the date complaint was made. ExpressGiftService in the meantime will keep you update regarding the progress of the complaint, and will welcome your feedback and can be contacted by email.
If after investigation ExpressGiftService are satisfied that your complaint is genuine, we will be happy to replace the product or give a full refund.
Failed Delivery/Delivery Attempt
Our delivery team do their best to make all deliveries on the day you request. However, very occasionally vehicle breakdowns/accidents happen and deliveries don't get made. In these circumstances, we will make sure the delivery is made the following working day and offer to fully refund the delivery charge.
If the courier has attempted a delivery and no one was available to sign for the cake & no instructions were given to leave it, we would make arrangements for the delivery to be made the following working day, but unfortunately no refund can be offered.